Terms of service

 Terms of service

GENERAL TERMS AND CONDITIONS OF SALE 
Last updated: Feb 10th, 2025

 

 

ARTICLE 1 — GENERAL PROVISIONS

The General Terms and Conditions of Sale (hereinafter referred to as the "General Terms and Conditions of Sale" or "GTC") apply exclusively to the online sale of products offered by the Operator on the website (the "Website").

The GTC are made available to customers on the Website, where they can be directly consulted. They can also be provided upon request by any means.

The GTC are binding on the customer, who acknowledges, by checking a box or clicking a button provided for this purpose, that they have read and accepted them before placing an order. The validation of the order through its confirmation constitutes acceptance by the buyer of the GTC in effect on the order date. The Operator ensures their conservation and reproduction.

 

 

ARTICLE 2 — PRODUCT DESCRIPTION

The Website is an online platform offering clothing and accessories for sale (hereinafter referred to as the "Product(s)"). It is accessible to any individual or legal entity using the Website (the "Customer").

Each Product offered on the Website is accompanied by a description (provided by the supplier or available via a link to the manufacturer's website) detailing its essential characteristics. Any images of the Products are for illustration purposes only and are not legally binding. If a user manual is essential, it is available on the Website or provided at the time of delivery. The Products comply with applicable French laws.

The Customer is responsible for their access to the Website, particularly via the Internet. This access may involve costs charged by technical service providers such as internet access providers, which remain the Customer’s responsibility. Furthermore, the Customer must provide and ensure the proper functioning of the necessary equipment to access the Website.

The Customer acknowledges verifying that their IT setup is secure and operational.

 

 

ARTICLE 3 — CREATION OF A CUSTOMER ACCOUNT

To place an order on the Website, the Customer must first create a personal account. Once created, the Customer must log in using their confidential username and password. The Customer is responsible for maintaining the confidentiality of their login credentials, as specified in the "PERSONAL DATA" article of these GTC.

Each Customer agrees to:

  • Provide accurate, truthful, and up-to-date information during the registration process.

  • Regularly update their information to maintain its accuracy and relevance.

The Customer agrees not to share unlawful, harmful, or objectionable information (e.g., defamatory or fraudulent content). Should the Customer violate this agreement, the Operator reserves the right to suspend or terminate the Customer’s account at their sole discretion.

After account creation, the Customer will receive an email confirming the registration.

 

 

ARTICLE 4 — ORDERS

The Operator endeavors to ensure the availability of all Products. Product offers remain valid as long as stocks last.

If a Product becomes unavailable after the Customer places an order, the Operator will notify the Customer via email promptly. The Customer may then choose between:

  • Receiving a Product of equivalent quality and price to the originally ordered Product, or

  • Obtaining a refund for the unavailable Product within thirty (30) days of payment.

The Operator is not obligated to provide any compensation for cancellations, except in cases where the Operator is directly at fault.

To place an order, the Customer must select Products, add them to their cart, review the cart’s content (including quantities and total price), and validate the order.

The Customer must confirm their understanding and acceptance of the GTC, along with shipping fees, delivery terms, and the withdrawal policy, before proceeding with payment. Order confirmation constitutes acceptance of the GTC and finalizes the contract.

 

 

ARTICLE 5 — PAYMENT TERMS AND SECURITY

The Customer acknowledges that placing an order on the Website constitutes an obligation to pay.

Payments are processed through Shopify Payments. The following payment methods are accepted:

  • American Express, Apple Pay, Credit Cards, MasterCard, Shop Pay, Visa

Payment by Credit Card:
Payments are made on secure banking servers, ensuring that the Customer's financial details do not transit through the Website. Transactions are encrypted using SSL (Secure Socket Layer).

The Customer's account is debited only after the payment is verified and approved by the bank. If payment cannot be processed, the order is automatically canceled.

Payment by Bank Transfer:
The Customer can also pay by bank transfer. The necessary bank details and order reference will be provided during the checkout process. Orders are processed within 48 hours after receiving the transfer.

 

 

ARTICLE 6 — PRODUCT PRICES AND PAYMENT

Product prices are listed in euros (€) inclusive of taxes (TTC), excluding delivery fees.

Delivery fees are added to the Product price and clearly displayed before order confirmation. The total amount due, including a breakdown of costs, is presented during the checkout process.

Payment must be made in full upon order confirmation.

 

 

ARTICLE 7 — CONTRACT FORMATION

The contract is formed when the Customer confirms their order through the "double-click" process, consisting of:

  1. Reviewing the cart (products, quantities, prices, delivery terms).

  2. Accepting the GTC and validating the order.

  3. Finalizing payment by clicking "I pay."

This "double-click" constitutes an electronic signature equivalent to a handwritten signature.

 

 

ARTICLE 8 — RETENTION OF OWNERSHIP

The Operator retains full ownership of the Products ordered until full payment, including any applicable shipping fees, is received.

 

 

ARTICLE 9 — SHIPPING AND DELIVERY

The Operator commits to delivering the Products within the time frame specified during the order process, and no later than thirty (30) days after order confirmation.

Delivery costs are detailed during the checkout process and must be approved by the Customer before confirming the order.

Products are delivered to the address provided by the Customer. The Customer is responsible for ensuring the accuracy of the provided address. The Operator cannot be held liable for delivery delays or failures due to incorrect address information.

Upon receipt, the Customer must verify the Products’ conformity with the order and ensure the package is sealed and undamaged. Any issues must be noted on the delivery slip.

 

 

ARTICLE 10 — RIGHT OF WITHDRAWAL

The Customer has fourteen (14) days from the delivery date to exercise their right of withdrawal.

To initiate the withdrawal process, the Customer must fill out the standard withdrawal form available at [link]. Alternatively, the Customer may notify the Operator of their decision to withdraw via email or mail, including the following information:

  • Full name and contact details.

  • Order number and date.

  • List of Products to be returned.

The Customer is responsible for return shipping costs, unless the Product is defective or does not match the order.

Products must be returned in their original packaging, unused, and with all accessories.

Refunds are processed within fourteen (14) days of receiving the returned Products.

 

 

ARTICLE 11 — CUSTOMER SERVICE

The Customer can contact the Operator for assistance:

  • Email: kaleb.gonzalez@yahoo.com

 

 

ARTICLE 12 — INTELLECTUAL PROPERTY

All elements of the Website (texts, images, designs, logos, etc.) are the exclusive property of the Operator and are protected by French and international intellectual property laws.

The Customer agrees not to reproduce, distribute, or modify any part of the Website without the Operator's prior written consent.

ARTICLE 13 — LIABILITY AND WARRANTY

The Operator cannot be held liable for non-performance of the contract due to the Customer, a third party, or in cases of force majeure as recognized by French courts.

The Customer acknowledges that the characteristics and limitations of the Internet do not guarantee complete security, availability, or integrity of data transmissions. The Operator does not warrant that the Website and its services will function without interruption or error. Temporary outages may occur due to maintenance, updates, or improvements.

The Operator cannot be held liable for the use of the Website by the Customer in violation of these GTC or applicable laws. In particular, the Operator is not liable for false statements or inappropriate behavior by Customers toward third parties. If the Operator is held liable due to the actions of a Customer, the Customer agrees to indemnify the Operator for all damages and legal costs incurred.

Legal Warranty of Conformity and Hidden Defects:
Products are covered by the legal warranty of conformity under Articles L.217-4 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.

When acting under the legal warranty of conformity:

  • The Customer has two (2) years from the delivery date to act.

  • The Customer may choose between repairing or replacing the Product, subject to cost conditions specified in Article L.217-9 of the Consumer Code.

  • The Customer is not required to prove the defect existed at the time of delivery for 24 months (6 months for second-hand goods).

Under the warranty for hidden defects:

  • The Customer can choose between rescinding the sale or receiving a price reduction (Article 1644 of the Civil Code).

 

 

ARTICLE 14 — COMMERCIAL WARRANTY

In addition to legal warranties, certain Products may come with a commercial warranty. Details of such warranties are specified in a written contract provided to the Customer.

 

 

ARTICLE 15 — AFTER-SALES SERVICE

The Operator's after-sales service can be contacted via:

  • Email: kaleb.gonzalez@yahoo.com

Products under warranty must be returned in their original condition, including packaging and accessories, after the Operator approves the return request.

Refunds for return shipping costs are processed within thirty (30) days of receipt of the Product by the Operator.

 

 

ARTICLE 16 — PERSONAL DATA

For more information on how personal data is collected and used, please refer to the Privacy Policy available on the Website.

The Operator ensures compliance with the General Data Protection Regulation (GDPR) and guarantees the confidentiality of the Customer’s personal data.

The Customer has the right to access, correct, delete, and oppose the processing of their data. To exercise these rights, the Customer can contact the Operator at:

 Email: kaleb.gonzalez@yahoo.com

 

 

ARTICLE 17 — HYPERLINKS

The Website may contain links to third-party websites. These links are provided for the Customer’s convenience, and the Operator is not responsible for the content or terms of these websites.

The Customer may not create hyperlinks to the Website without the prior written consent of the Operator.

 

 

ARTICLE 18 — REFERENCES

The Customer authorizes the Operator to use their name and logo as a reference in communication materials, such as brochures, websites, press releases, and proposals.

 

 

ARTICLE 19 — GENERAL TERMS

Entire Agreement:
These GTC constitute the entire agreement between the Customer and the Operator. If any provision is deemed invalid by a court, the remaining provisions remain in force.

Modifications:
The Operator reserves the right to modify the Website and these GTC at any time without notice. The applicable GTC are those in effect at the time of the Customer’s order.

 

 

ARTICLE 20 — APPLICABLE LAW AND DISPUTES

These GTC are governed by French law.

Dispute Resolution:
In the event of a dispute, the Customer is encouraged to contact the Operator’s customer service:

  • Email: kaleb.gonzalez@yahoo.com

  • The Customer may also contact the e-commerce mediator affiliated with FEVAD (Fédération du e-commerce et de la vente à distance) at:

The Customer may also use the European Union's Online Dispute Resolution (ODR) platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

 

 

PRIVACY POLICY (GDPR)

Last updated: July 7, 2023

The purpose of this Privacy Policy is to outline how the Operator respects the privacy of its Website users. This policy, along with the GTC, forms a contractual agreement between the Operator and the Customer.

1. Data Collection:
The Operator collects personal data during the following interactions:

  • Website navigation.

  • Account creation.

  • Placing orders or contacting customer service.

2. Data Protection:
The Operator uses advanced security measures to ensure the integrity and confidentiality of the Customer’s personal data. However, no system can guarantee absolute security.

3. Data Sharing:
The Operator may share personal data with service providers for payment processing, marketing, or delivery purposes. Data may also be transferred outside the EU under GDPR-compliant agreements.

4. Customer Rights:
The Customer has the right to access, correct, delete, and oppose the processing of their personal data.

To exercise these rights, contact the Operator at:

  • Email: kaleb.gonzalez@yahoo.com

COOKIES POLICY

5. Cookies: Usage and Management

5.1 What is a cookie?
A cookie is a small text file that may be stored on your device when accessing a website via a browser. Cookies allow their issuer to recognize the device during its validity period and may store certain information about the user’s browsing activity.

Cookies deposited on your browser with your consent are automatically deleted after 13 months.

 

 

5.2 Purpose of cookies on our Website

Cookies used on the Website help:

  • Analyze site usage:Establish statistics and traffic data to improve the Website’s functionality and user experience.

  • Adapt presentation:Customize the display of the Website based on the device, browser, and preferences (language, resolution, etc.).

  • Streamline navigation:Save preferences, such as login credentials, cart contents, and selected services or products.

  • Improve security:Ensure safe browsing by maintaining secure login sessions.

Certain social media cookies may also be generated via sharing buttons, collecting data from users.

 

 

5.3 Managing your cookie preferences

You may configure your browser to accept, block, or prompt you to accept cookies from specific sites. Note that disabling essential cookies might degrade the Website's performance or functionality.

For instructions on managing cookie preferences:

For more information, visit the CNIL website.

 

 

6. Modification of the Privacy Policy

The Operator reserves the right to modify the Privacy Policy at any time. Any changes will be communicated via the Website. Continued use of the Website implies acceptance of the updated terms.

 

 

RETURNS AND REFUNDS POLICY

The process for returns and refunds is as follows:

Returns:

  • Notify the Operator via email at Kaleb.gonzalez@yahoo.com

  •  with the following details:

    • Order number.

    • Product(s) being returned.

    • Reason for the return (defect, sizing issue, etc.).

    • Country of return.

  • Return requests are processed within 24-48 hours.

Conditions for Returns:

  • Products must be returned in their original packaging, unused, and with all accompanying materials.

  • Returns must be initiated within 14 days of receipt.

Refunds:

  • Refunds will be processed within 10 business days after the returned items are received and inspected.

  • Customers will be notified via email regarding the status of their refund.

Exceptions:

  • Exchanges are not accepted.

  • A return label will be provided with your order to facilitate the return process.

 

 

FINAL PROVISIONS

Right to opt-out of telemarketing:
Customers can register for free on the French national "BLOCTEL" opt-out list to avoid unsolicited telemarketing calls. Visit: www.bloctel.gouv.fr.

Acceptance of the Terms:
By registering or placing an order on the Website, the Customer acknowledges having read and accepted these General Terms and Conditions of Sale and agrees to be bound by them.