Refund policy

Klock Beauty – Refund Policy

At Klock Beauty, we are committed to providing high-quality beauty products and a smooth customer experience. This policy outlines the conditions under which refunds may be issued.

Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, you may request a refund within 60 days of receiving your order.

To submit a request, please contact our support team at contact@klockbeauty.com and include:

• Your order number
• The product name
• A brief description of the issue
• Photo evidence clearly showing the defect or damage

Once the claim is reviewed and approved, Klock Beauty will issue a 100% refund to the original payment method or provide a replacement product at no additional cost.

Important Conditions

• Refunds apply only to defective, damaged, or incorrect items
• Proof of purchase is required for all refund claims
• Claims must be submitted within 60 days of delivery
• Klock Beauty reserves the right to verify claims before issuing refunds

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Products that have been used or consumed
• Issues caused by improper use or storage of the product
• Requests submitted after the 60-day claim period

Contact

For any refund inquiries, please contact our support team:

Email: contact@klockbeauty.com